Most construction procurement still runs on documents: tenders, scopes of work, bills of quantities, meeting minutes, orders, all of it passed around by email and signed offline. C-Link set out to pull that entire process into one platform, with main contractors on one side and subcontractors on the other. The first version they had live worked, but it carried the weight of the industry it digitised: dense screens, document-heavy flows, and steps that still spilled outside the system.
I came onto the project through a long design engagement, leading UI and shaping the UX across a fully responsive web app. C-Link's product owner worked closely with me, bringing deep industry knowledge of construction procurement. The functional requirements were thorough, but why the live product was hard to use, and what to do about it, was left open. That was the part I owned: diagnosing the structural problems, then designing something clearer, faster and easier to use, across more than 10 detailed flows.
